![]() ![]() If you have followed the above instructions but are still unable to solve the issues you have, please check if you are using a discrete graphics card and an integrated graphics card simultaneously. Then go to the Microsoft official website to download and install the latest "VC_redist.圆4.exe," and restart the game. (2) Search for the "vcredist2013_圆4.exe" file in the launcher directory and double-click it to install. If so, send the dump file and log file to our customer service at: If the dump file has not been created, send the log file to the aforementioned email address. Check if a dump file has been created in the launcher directory. Q2: Clicking the launcher produces no response.Ī2: (1) You can try to run it by clicking the "launcher.exe" file in the game directory. You can check it in: "Start" > "Control Panel" > "System and Security" > "System." PS: If you are using Windows 7, you must at least be running the Windows 7 Service Pack 1 version to play the game. You may also experience black screens and unresponsiveness. If your specifications are too low, you may be unable to install or launch the game. ![]() ![]() Q1: When I open the launcher or launch the game, I get the following error: "The version of this file is not compatible with the version of Windows you're running."Ī1: Please confirm that your Windows operating system fulfills the system compatibility requirements. Graphics Card: NVIDIA® GeForce® GT 1030 or betterĬommon Issues With Installing, Opening, and Updating the Launcher Storage Space: 35 GB of available storage space Graphics Card: NVIDIA® GeForce® GTX 1060 6GB or better Operating Systems: Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows 10 64-bit (Windows 10 dev builds are not currently supported) ![]() We have carefully reviewed and summarized everyone's questions and now, we would like to address them one by one. Since Genshin Impact's open beta, our team has received a great deal of feedback about downloading and updating the launcher. ![]()
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